Further to my previous story about Air Canada, here’s my letter to them.

Interestingly, after I sent them the letter, I received an automated response stating that I should receive a detailed reply within 15 days (I think they actually said “business days”).

Now that’s customer service!

Anyway, here’s the letter.

Dear Sir/Madam:

Please be advised that, as a long time customer of Air Canada (approximately 25 years) and one who has consistently chosen Air Canada over its competitors, I will no longer fly Air Canada for any trip, anywhere. In fact, I will now be willing to pay for a more expensive flight on another airline in order to make sure I don’t fly Air Canada.

As a pet owner, for me this is simply a matter of principle, regardless of whether my pet is coming with me on a particular trip.

I refuse to support any organization that treats pet owners as second class citizens and that is exactly what you have done with this decision.

Apparently, if I am to believe your advertisements, I can fly a whole new way on Air Canada – my way. Unless, of course, I own a pet.

Sincerely,

Steve Barker
(address)
(phone)
(e-mail)